HOME DELIVERY & CLICK & COLLECT ARE STILL AVAILABLE, AUSTRALIA-WIDE
At this time, all of our Australian stores remain open along with our online shopping offer.
For online orders, we are business as usual and will update you on the progress of your order via email.
How we deliver
What are your delivery timeframes?
Once you’ve received your order confirmation email, please allow:
- Metro delivery: 2 – 5 business days
- Regional delivery: 5 – 7 business days
- Remote delivery: 7 – 14 business days
Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at Track your order.
Allow 4 business days from placing your order, for the delivery details to be confirmed by email.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.
Who will deliver my order?
We use several carriers to deliver our online orders. Depending on your order, it will be shipped with one or more of the below carriers.
The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.
You can also click on the below links.
- Australia Post – Small items – Australia wide
- Couriers Please – Small items – Metropolitan areas
- TNT Express – Large items – Australia wide
- Allied Express – Large items – Australia wide
Can I change my delivery address after my order has been placed?
No, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.
If your order can’t be delivered it will be returned to our stores. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again or buy in store.
What is authority to leave?
When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the package unattended
- If you opt to leave your order unattended, Woxomart will not be responsible for any lost or stolen packages
I gave authority to leave, but the carrier didn’t leave my package. Why?
Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.
What if I’m not home when my order arrives?
If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the items unattended
If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.
- For Australia Post deliveries, your package will be left at a nearby collection point (e.g. pharmacy, newsagent or post office)
- For Allied Express deliveries, you will be contacted by either Allied Express or Woxomart to arrange redelivery
Will I have to sign for my delivery?
If you provide authority to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide authority to leave, you may be required to sign for your delivery.
I didn’t pick up my package, and it’s been returned. What happens now?
Once the package is returned to our store, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable.
The carrier has not delivered my order due to access issues to my address. Why has this happened when your website allowed me to use that address in the checkout?
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.
Can’t find the answer to your question?
At peak times it may take 1-2 business days to reply to your query.
During peak times there may be long waiting times