Popular FAQs

Do you offer contactless order collection?

Yes, we’re currently offering two options for contactless order collection. 

How is COVID-19 impacting Woxomart?

Go to our COVID-19 update page to keep up to date with how Kmart is responding to the unfolding situation. COVID-19 update

How can I track my order?

You can track your order by doing one or more of the following:

  •  Check your order status at Track your order.
  • Use the tracking information provided in your shipping confirmation email:
    •  Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
    •  Hold tight – the tracking ID number may take up to 1 business day to become active.
    •  Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
    •  Please note, you may receive several shipping confirmation emails to track your order – if your items have been sourced from multiple stores and/or delivered by multiple carriers.

Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes .

I just got my order and something is damaged/faulty/wrong. What do I do?

Please take any damaged, faulty or wrong products to your local Kmart store, along with a copy of your tax invoice, for a refund.

  •  You can use your order confirmation email as a tax invoice, or access a copy in My Account

If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.

  •  Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
  • Our Customer Service team will review your refund application
    •  Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps

For more information, read our Returns Policy.

What are your delivery timeframes?

Once you’ve received your order confirmation email, please allow:

FedEx / UPS / USPS: delivery 3 -7 Business days after your order has shipped

Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at Track your order.

Allow 4 business days from placing your order, for the delivery details to be confirmed by email.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.

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